Returns & Exchanges
At Licorice, we want every bite to be perfect, but due to the perishable nature of our specialty sweets, we offer a 14-day window for returns on unopened and sealed items. If your treats arrive damaged or incorrect, please reach out so we can make it right immediately.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and photos if the product is damaged.
Verify Eligibility
Ensure the licorice packaging is unopened and the original seal is intact to comply with food safety regulations.
Pack and Ship
Securely place the items in their original shipping box and use the prepaid return label provided by our team.
Receive Refund
Once our warehouse inspects the returned sweets, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing