Frequently Asked Questions
Everything you need to know about our premium artisanal treats.
Where is your licorice produced?
Our licorice is handcrafted in small batches using traditional methods in our dedicated facility, ensuring the highest quality and flavor profile in every bite.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan-friendly licorice. Please check the 'Dietary Needs' filter on our shop page for specific product details.
How long will my licorice stay fresh?
When stored in a cool, dry place in its original resealable packaging, our licorice typically stays fresh for up to 6 months. We do not recommend refrigeration as it can alter the texture.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer bulk discounts for events?
Absolutely! We provide special pricing for weddings, corporate gifts, and large events. Please contact our wholesale department via the contact form for a custom quote.